FAQ'S

HOW DO I FIND OUT ABOUT UPCOMING RELEASES?

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HAS MY ORDER BEEN SUCCESSFUL

Once you have placed your order you will shortly receive a confirmation email. To ensure that this goes into your inbox please add info@eleve.in to your contacts. otherwise your confirmation email may end up in your junk / spam folder.

If we encounter any product availability and credit verification issues we will contact you within 72 hours to resolve these issues.

If you have not received your order confirmation 24 hours after you placeed your order please contact us info@eleve.in

TRACK MY ORDER

An email will be sent confirming your order has left our warehouse. Your tracking information will also be included in this email.

Please allow 24 hours for your tracking number to activate as the number may not be valid until your order is picked up by the courier. If it's still not working, please contact info@eleve.in with your name and order number.

MISSING ITEMS

If an item you have ordered is missing from your delivery, this will likely have been removed due to it being out of stock. You will be notified by email should an item you have purchased be out of stock. If you have not received an email notification about any changes to your order, but you are still missing an item please contact us immediately with your name, order number and missing item(s)

We will investigate this and will resolve this issue as quickly as possible.

All missing item claims must be made within 7 days of the delivered date of your order.

ORDER NOT RECEIVED

Please check the following before contacting customer service.

- Check you have received an email confirming your order has been dispatched.

- Check the tracking information that is included in you dispatch confirmation email using the relevant link.

- Check for emails, phone calls and attempted delivery cards from one of our couriers. It may be that your parcel is being held at your local depot awaiting collection or re-delivery.

- Check nobody at your address has taken the delivery on your behalf.

- Although our couriers should not leave your parcel with your neighbour it is always worth checking with your neighbour just in case.

If you still cannot locate your order please email info@eleve.in

SALE ITEMS

Sale items purchased can only be returned for exchange or store credit unless specifically stated otherwise. This includes all site-wide events, sales and certain promotional events.

Sale items are available for a limited time only.

We reserve the right to amend the list of products excluded from the sales.

Sale items are subject to availablility.

Other discount codes, promotions and offers cannot be applied to sale items.

We reserve the right to withdraw any offer at any time without notice.

Shipping restrictions may apply.

SIZING

We have gone to great lenghts to give you as much information as possible on the sizing and measurements as well as expected fit of our items.

We have included images to show you the exact points and how we measure a garment so you can get the most accurate fit. Our size guides are created for each item so there are no generic size charts that can cause issues.

If you have any further questions please reach out to us. info@eleve.in

PAYMENT OPTIONS

We accept all major credit and debit cards, as well as Paypal, Apple Pay, Clearpay and Klarna.

We are constantly working to provide our customers with more payment options and will be looking to add more in the near future.